Can I book a party without food? Yes, you may book the "Sanctuary Experience Only" option which is 2 hours in duration. This includes the birthday party guide who will look after your party while you are in the sanctuary. The price is $280 minimum charge, for 8 children and 2 adults. Additional children or adults are $30 each. Maximum 15 participants. This option excludes the venue space for cake and presents which is only available with a full party package.
May I bring more than 15 people? Subject to availability. Please contact us first before making a booking for this size by emailing firstname.lastname@example.org
When should I arrive? You may arrive to set up 15 minutes prior to the party start time, if you have booked the full party package. Please ask your guests to arrive at the scheduled start time. Late arrivals will be able to join the group, our team will help you locate them in the sanctuary.
What should I wear? Dress to the conditions, with comfortable walking shoes, warm clothing and a waterproof layer just in case!
What should I bring with me on the day? A sense of fun and adventure! Bottle of water. Sunscreen and hats on sunny days. Warm hats / beanies, on colder days. Bring your birthday cake and candles (if you have selected the full party package).
What if the weather is bad on the day of my tour? We go out in just about all conditions, so be prepared! In very extreme circumstances we may call off a tour for safety reasons. If this happens to your party we will let you know as soon as possible and do our best to arrange a new date.
Can my party go ahead at the Red Traffic Light Setting? No, parties are unable to go ahead at Red due to the restrictions on group sizes. Should Wellington move to Red, your party will be postponed to a new date. At Orange parties can go ahead, however masks are required to be worn whilst indoors (except for while eating). At Green there are no restrictions in place.
What payment methods are accepted? Online payment accept only Mastercard or Visa
What if the booking widget isn't working for me? Head to our booking page here or contact email@example.com to book.
Terms and Conditions & cancellation policy can be found here.