Careers at ZEALANDIA

Come and work for ZEALANDIA – we are an award-winning facility dedicated to telling New Zealand’s unique conservation story.

We have a small team of staff working in the areas of conservation, operations, education, customer service, office administration, marketing, and volunteer management.

If you are looking for an opportunity to make a real difference to New Zealand’s natural environment and work at one of the country’s most exciting eco-tourism attractions, joining the ZEALANDIA team as a staff member or volunteer could be the right move for you.

ZEALANDIA is a Living Wage Employer.

Job Vacancies

 

Café Supervisor

 

Rātā Café is an award winning café offering cuisine with a conscience and native twist. Our ethos is working with what nature provides to make delicious food and drink that is not only sustainable, but gives back to the earth. Our Kids Menu is very popular with our younger patrons and has received endorsements from the Heart Foundation and winning a Munch Food Award for the best kid’s menu in New Zealand.

 The Café Supervisor works with the Rata Café Manager in leading a hardworking team responsible for delivery of all front of house activities for Rātā Café and for the running and delivery of all functions (e.g. corporate meeting and events, weddings and group dining). 

 You will be responsible for:

  • Supervising the café’s operations as the Duty Manager and for ensuring the smooth and efficient running of the café and functions events to agreed standards.
  • Managing the delivery of functions to ensures that functions clients achieve the standard of services agreed within their functions agreement or as otherwise agreed.
  • Being a champion for excellent food service within the café ensuring that food is delivered to a high standard by the kitchen and that the café team provides excellent customer service.
  • Inputting into the development of the Food Control Plan and other food related mandatory and voluntary compliance, ensuring that all front of house staff are following required procedures.  
  • Performing all duties as required; including sorting rubbish, moving furniture, waiting and clearing tables, functions set-up and pack-down, general cleaning duties including toilet maintenance.
  • Identifying staff training needs and opportunities and works to ensure that all staff are trained to required standards (e.g. identified the need for and arranges barista training).
  • Managing café emails, bookings and functions requests received by Rata Café and meets with prospective clients to showcase Rata Café as a functions and event destination (e.g. corporate bookings, weddings, meetings and group dining).

 

Ideally you will have:

  • A current Duty Managers Certificate (including LCQ).
  • A Barista qualification.
  • A current First Aid certificate.
  • NZ Certificate in Food and Beverage Service – Level 3 and or minimum of 2 years’ experience in a café or restaurant ideally in a supervisor role.
  • The ability to lead a team successfully.
  • Excellent communication skills.
  • The ability with work under pressure and great problem-solving skills.

 

As Rata Café interacts with many visitors to ZEALANDIA, the Cafe Supervisor must inspire a team to deliver excellence in customer service.  It is also advantageous that an applicant has an interest in New Zealand conservation. 

 Position Description 

 

To apply, please email your CV, application form and a short cover letter to humanresources@visitzealandia.com. Please note our application form must be completed for your resume to be accepted. 

Applicants for this position should have NZ residency or valid NZ work visa.

 

Applications close Friday 30 April 2021.

 

 

                                                                                                                                 

 

Assistant Chef

 

Rātā Café is an award winning café offering cuisine with a conscience and native twist. Our ethos is working with what nature provides to make delicious food and drink that is not only sustainable, but gives back to the earth.

This role is to assist the Head Chef and Sous Chef in the effective running of the food operation by preparing all food items to the highest standard and meeting Food Control Plan and budget guidelines. We are looking for a general all-rounder who can positively contribute to the kitchen.

Rātā Café’s normal operating hours are 7 days a week from 8:00am to 5.30pm. Work outside of these may be required to support functions activities.

 

You will be responsible for:

  • Ensuring food products are prepared to Rātā Cafe standards as set by the Sous Chef and Head Chef.
  • Maintain food safety in the kitchen – i.e. daily temperature checks and cleaning schedule.
  • Testing cooked food and assessing quality and presentation.
  • Maintaining kitchen stock levels and being cost conscious by minimising wastage.
  • Sole charge of kitchen and kitchen hands at times.
  • Cabinet food preparation.
  • Assisting with food preparation for event catering.

Ideally you will have:

  • At least a year’s experience in a similar role.
  • Baking experience.
  • Catering experience.
  • Vegetarian and vegan food knowledge (preferred).

 Position Description 

To apply, please email your CV, application form and a short cover letter to humanresources@visitzealandia.com. Please note our application form must be completed for your resume to be accepted. 

Applicants for this position should have NZ residency or valid NZ work visa.

Applications close Friday 7 May 2021.

                                                                                                                                  

 

Supervisor – Visitor Sales and Enquiries (fixed term)

 

ZEALANDIA is renowned world-wide as a leading conservation, education, research and tourism organisation in Wellington.  Our achievements have been recognised as one of the world top 100 greatest places by Time magazine and a top 10 Wellington tourist destination.  ZEALANDIA’s Centre for People and Nature will enhance ZEALANDIA’s reputation internationally in the fields of conservation, research and learning, and as one of Wellington’s leading providers of outdoor education programmes.

The Supervisor Visitor Sales and Enquiries will assist the Lead Ranger in leading a small team responsible for delivering excellence in customer services and sales to ZEALANDIA’s 100,000+ visitors per annum and 18,000+ members.

You will be responsible for:

  • Helping the Commercial Development team to achieve the admissions goals and key performance indicators, including fast and professional processing of visitors, up selling of tour products, and memberships and maintaining a good knowledge of the most recent activities taking place within the Visitors Centre and valley.
  • Managing stock to agreed targets and completes monthly stocktakes.
  • As agreed with the Lead Ranger Visitor Sales and Enquiries, lead the overall team in the upkeep of the Retail Store in the expected standards for product handling, merchandising and display and stock rotation.
  • Ensuring biosecurity arrangements are managed.
  • Mentoring and training of staff within the Visitor Sales and Enquiries team.
  • Monitors all Visitor Centre communication channels including email, voicemails, and mail, while ensuring all queries are to be responded to within 24 hours.
  • Accurately and professionally adhere to the organisations opening and closing procedures, including the end of day accounting/cashing up and reporting procedures as directed.

Ideally you will have:

  • 2-5 years’ experience in retail sales or the tourism industry where the role is focused on sales conversations with visitors.
  • Experience in supervising teams and or mentoring staff towards achieving ambitious sales targets.
  • Exceptional relationship management skills and the ability to manage difficult conversations at times.
  • Excellent administration and computer skills.
  • A positive, can-do attitude, as well as energetic and results driven.
  • Experience and confidence to use point-of-sale systems in the team including Vend, CheckFront, Eftpos, CRM and GetSmart systems.
  • The ability to work weekends and Public Holidays and have the flexibility to work on a 7-day roster.

Job Description

While it would be beneficial to have experience in the not-for-profit sector, a passion for connecting the public with conservation and nature is critical. The preferred candidate will appreciate the dynamics of a not-for-profit organisation with limited resources and community needs, so is willing to roll up their sleeves and do whatever it takes. A full driver’s licence is required.

To apply, please email your CV, application form and a short cover letter to humanresources@visitzealandia.com. Please note our application form must be completed for your resume to be accepted. 

Applicants for this position should have NZ residency or valid NZ work visa.

Applications close 5pm Friday 30 April 2021.


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