FAQs

Is there a discount for Members? As Kids' Night Walks are already discounted, membership tour discounts do not apply.

When should I arrive? All tours visitors must arrive at the ZEALANDIA Visitor Centre 15 minutes before the tour start time. 

What should I wear? Dress to the conditions, with comfortable walking shoes, warm clothing and a waterproof layer just in case!

What if the weather is bad on the day of my tour? We go out in just about all conditions, so be prepared! In very extreme circumstances we may call off a tour for safety reasons. If this happens to your tour we will let visitors know as soon as possible and do our best to arrange a tour at a later date.

Can I book my own private tour?  Absolutely! Just email us and we can arrange for you.

What if I have any mobility or accessibility requirements? Please reach out if you have any health or mobility issues and would like to attend the tour. Some of the tracks used on public tours are not suitable for wheelchair users. It may be possible to arrange a private tour instead. On private tours, we are pretty flexible in catering for any special requirement. Please contact tours@visitzealandia.com to see how we can accommodate you. We also have more general accessibility information here.

How do I get to ZEALANDIA? ZEALANDIA is just a 10 minute drive from the CBD, and also on multiple bus lines. See more here.

What payment methods are accepted? Online payment accept only Mastercard or Visa

What if the booking widget isn't working for me? Head to our booking page here or contact tours@visitzealandia.com to book.

Terms and Conditions & cancellation policy can be found here.